Terms & conditions

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Agency Kinetics (“we”, “our”, or “us”) collects, uses, and protects your data when you use our software-as-a-service platform.

By signing up or using our services, you agree to the terms outlined in this policy.

1. What Information We Collect

We collect the following types of information to provide and improve our services:

• Account Information

When you register with us, we may collect your name, email address, agency or company name, and encrypted password.

• Usage Activity

We gather data such as device type, IP address, browser details, pages visited, and actions performed within the platform to understand user behavior and improve performance.

• Content You Provide

This includes client data, project details, task records, invoice history, and other content you actively add to your workspace.

• Payment Details

For subscriptions, we rely on trusted payment processors (e.g., Stripe, PayPal). Payment details are never stored on our servers.

2. How We Use Your Information

We use the collected data to:

  • Deliver, maintain, and improve our platform

  • Authenticate your account and keep it secure

  • Communicate with you about your account, updates, or support requests

  • Analyze product usage for feature development

  • Process payments and subscription management

  • Comply with legal or regulatory obligations

3. Use of Cookies and Tracking Technologies

• Why We Use Cookies

Cookies help us personalize your experience, remember your preferences, and analyze platform usage.

• Types of Cookies

  • Essential Cookies: Enable core functions like login and session management

  • Performance Cookies: Help us understand how users navigate the platform

  • Functional Cookies: Remember your settings or preferences

  • Third-Party Cookies: May be set by analytics, payment, or support tools such as:

    • Google Analytics

    • Datadog

    • Microsoft Clarity

    • Intercom

    • Stripe

• Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how certain features function.

4. Third-Party Integrations

We work with service providers that help us run Agency Kinetics efficiently. These partners may access your information only as necessary and under strict confidentiality obligations. This includes:

  • Payment processing (e.g., Stripe, PayPal)

  • Analytics and error tracking (e.g., Google Analytics, Datadog)

  • Customer support tools (e.g., Intercom)

  • Email and notification systems (e.g., Brevo or similar)

We encourage you to review the privacy policies of these third-party services.

5. How We Protect Your Data

We take data security seriously and follow best practices, including:

  • Data encryption (in transit and at rest)

  • Regular audits and access controls

  • Secure hosting environments with restricted access

While no system is completely foolproof, we take all reasonable steps to safeguard your data.

6. Data Retention & Your Rights

• Retention

We retain your data for as long as necessary to provide our services or as required by law.

• Your Choices

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Ask for deletion of your account and associated data

  • Withdraw consent for communications or marketing

To make any such request, email us at hello@agencykinetics.com

7. International Usage

If you are accessing our platform from outside the country where our servers are hosted, your data may be transferred internationally. By using Agency Kinetics, you consent to this transfer.

8. Other Important Information

• Business Use Only

Agency Kinetics is designed for business and professional use by agency teams, freelancers, and companies. It is not intended for personal or consumer use outside of professional settings.

• Data Ownership

You retain full ownership of the content and data you upload to Agency Kinetics. We will never claim rights over your client, project, or financial data. You grant us permission only to use this data as needed to deliver the services.

• Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account. Please contact us immediately if you suspect unauthorized access.

• Platform Availability

We strive for high availability but cannot guarantee uninterrupted access at all times. Maintenance, updates, or technical issues may occasionally affect performance.

9. Policy Updates

We may revise this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of this page and notify users of major changes. Continued use of the platform indicates your acceptance of the updated terms.

10. Contact Us

Have questions or concerns about your privacy?
We’d love to help. Reach us at:

📧hello@agencykinetics.com
🏢 Cheyenne, WY, Laramie, US, 82001

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